Solutions
Frontiva
AI Receptionist & Intelligent Front Desk
Your intelligent AI front desk. Every enquiry answered. Every detail captured. Every next step connected.
The problem
The front desk is where business is quietly lost.
Unanswered enquiries
Calls arrive while the team is busy, out of hours or already on another line.
Details disappear
Names, references and reasons for calling are written on notepads, not into systems.
No next step
A message is taken, but no task, owner or response deadline is ever created.
See it work
An after-hours call, handled.
Demo Properties — Frontiva
Illustrative AI Demo
Read the full transcript of this illustrative ai demo
An incoming enquiry, captured, routed and tracked.
- AI: Thank you for calling Demo Properties. How can I help you today?
- Customer: Hi, I need some help with renewing my tenancy. My contract is coming up soon, but I'm not really sure which team I'm supposed to speak with.
- AI: No problem at all, I can get that to the right team for you. Could I take your full name first?
- Customer: Yes, of course. It's Ahmed Khan.
- AI: Thank you, Ahmed. Do you have the property reference or the unit number to hand?
- Customer: Yes, it's Marina Residence, apartment twelve zero four.
- AI: Perfect, I've located the property. Are you looking to renew on the current terms, or do you also have questions about the renewal conditions?
- Customer: I mainly want to understand whether the rent is changing before I confirm anything.
- AI: Understood. I'll record that as part of your renewal request so the leasing team knows exactly what you need. Is the number you're calling from the best one for them to reach you on?
- Customer: Yes, this number is fine, any time during the day.
- AI: Great. I've created the tenancy renewal request and routed it to the leasing team, so they can review the terms and follow up with you.
- Customer: Perfect, thank you.
- AI: You're welcome, Ahmed. I've also recorded the full request, so you won't need to explain everything again when they call.
Workflow completed during this conversation
- Record created
- Leasing team assigned
- CRM updated
- Callback SLA started
- Follow-up tracked
Information captured
- Customer: Ahmed Khan
- Reference: Marina Residence 1204
- Intent: Tenancy renewal
- Request: Rental terms review
From incoming enquiry to tracked resolution. Frontiva by Progressive Solutions
Product experience
What the business sees while the call is still live.
Incoming call · Line 1
Illustrative demo- Customer said
- “I need to speak with someone about my contract.”
- Language
- English
- Intent
- Existing customer
- Topic
- Contract
- Identity
- Customer identified
- Next action
- Callback by account team
System activity
- CRM record found
- Relevant team assigned
- Callback task created
- SLA active
- Customer confirmation sent
Example data shown for illustration only.
End-to-end workflow
Frontiva doesn't just answer. It connects the front desk to the business.
- 01
Enquiry arrives
PhoneWebsiteWhatsAppOther configured channels - 02
Identify
LanguageCaller identity where availableIntentContext - 03
Understand
Information requestAppointment requestExisting customer issueCallback requestSales enquiryService enquiry - 04
Respond
Approved information is provided from the configured business knowledge base.
- 05
Capture
NameContact detailsCustomer referenceReason for enquiryRequired servicePreferred timing - 06
Record
Interaction summaryCaptured informationCustomer intentOutcomeNext action - 07
Connect
The configured CRM, customer system, business system or workflow platform is updated.
- 08
Act
AppointmentCallbackTaskTeam assignmentInternal notificationSales handoff - 09
Track
Configurable SLA and response tracking begins.
- 10
Follow up
ConfirmationReminderMissing-information requestCustomer follow-up - 11
Escalate
Human requestedComplex enquirySensitive matterWorkflow exceptionSLA breach Human team
The conversation context is passed across, so the customer does not need to start again.
Enquiry → Understand → Route → Action → Follow-Up.
Capabilities
What the front desk covers.
Incoming enquiries
Answered consistently, day or night.
Information capture
Names, references and requirements recorded as structured data.
Intent & routing
Requests directed to the right team the first time.
Callbacks & appointments
Requests logged, scheduled and tracked for your team to action.
Approved knowledge
Answers come only from the information your business has approved.
Industry-agnostic
The same front desk architecture is configured for any customer-facing business.
Frequently asked questions, after-hours handling and system updates are configured to your requirements.
Integrations & systems
Connected to the systems you already run.
Available connections depend on the platforms and integration options your business can provide, and are confirmed during design.
Language
Configured for the customers you actually serve.
Multilingual
Different language. Same connected workflow.
The language is identified or selected, maintained through the conversation, and the captured information still lands in the same business workflow.
Integration
Connected to your systems.
CRM records, customer data, ticketing and internal tools are connected during design so the front desk works inside your operation rather than beside it.
One connected architecture
Part of one AI architecture, not a standalone bot.
Every Progressive Solutions AI product shares the same connected capabilities, configured to your systems.
Multilingual communication
The interaction language is identified and maintained.
Intelligent information capture
Conversations become structured business data.
Record keeping
Interaction history configured around your requirements.
CRM / system updates
Captured detail is written into your systems.
Workflow triggering
Tasks, tickets and requests are created automatically.
SLA tracking
Timers, reminders and escalation on your business rules.
Automated follow-ups
Configured reminders and status updates.
Feedback surveys
Ratings captured and written back to the record.
Human escalation
Handover with full context, never from scratch.
Beyond the conversation
AI that doesn't forget the next step.
Close the loop, not just the ticket.
SLA tracking
Action assigned
SLA timer starts
Action pending
Reminder issued
Still pending
Escalation to manager or team
SLA rules are configurable per client — never hard-coded.
Feedback loop
Service completed
Feedback requested
Rating captured
CRM / record updated
Low score detected
Service recovery or escalation
Human escalation
The AI hands over when a customer asks for a person, when an issue is complex or sensitive, when a high-value opportunity appears, or when an SLA is breached.
The human receives
- Full context
- Interaction history
- Captured information
- Reason for escalation
The customer never has to start again.
Human escalation
A person takes over the moment it matters.
Context, captured details and conversation history are passed across, so the customer never starts again.
The customer asks for a person.
The enquiry is complex or unusual.
A sensitive or emotional matter is detected.
The workflow hits an exception.
The response SLA is breached.
FAQ
Questions we're usually asked.
Is Frontiva only for real estate?
No. Frontiva is industry-agnostic: real estate, professional services, healthcare administration, hospitality and other service businesses all run the same front-desk architecture, configured differently.
Can it answer questions about our business?
Yes, from your approved knowledge base only. Anything outside that scope is escalated rather than guessed.
Does it work after hours?
Yes. Out-of-hours enquiries are answered, captured and queued with the correct priority and SLA.
What happens when someone insists on a human?
The call or conversation is handed over with the captured context, so the customer does not repeat themselves.
Operating model
Different products. One Progressive architecture.
Each product solves a different business workflow, but every one of them runs on the same connected loop.
- 1
Engage
- 2
Understand
- 3
Capture
- 4
Record
- 5
Connect
- 6
Trigger
- 7
Track
- 8
Follow Up
- 9
Escalate
See Frontiva in your workflow.
AI Receptionist & Intelligent Front Desk — configured around your systems, data and teams.